Firmware Out-of-Date

Problem Description: MIMOSA device displays a "Firmware Out-of-Date" message, indicating that the currently installed firmware is not the latest version.

Symptoms:

• Firmware Out-of-Date issues can interrupt the use of MIMOSA device.

Basic Checks:

• Device IMEI
• Username

Troubleshooting Questions:

• Does the warning allow the user to use the MIMOSA application and capture images?
• If possible, request a screenshot of the message for reference.

Resolution Steps:

• Check current App version from UXCAM:
  • Navigate to UXCAM
  • Navigate to "Users" and locate the user by entering their username in the search bar. Example here: username : nikita
  • Click "TSL_Panchal_N_ON / nikita"
  • Click "Properties"
  • Check “App Version”

Further Escalation:

• Compile a summary of the issue along with the user's information and current App Version.
• Contact the Tech team to inform them.

Customer Action:

• Connect the device to wi-fi, navigate to the Image Capture/ Camera screen, and accept the prompt to update the firmware. Not updating the firmware when prompted could lead to other issues.