Problem Description: The MIMOSA device is displaying a "Storage Access Warning," which could be associated with device calibration issues.
Symptoms:
- Storage Access Warning could prevent normal use of the MIMOSA application and image capture.
Basic Checks:
- Device IMEI
- Username
Troubleshooting Questions:
- Does the warning allow you to use the MIMOSA application and capture images?
Resolution Steps:
- Required Action:
- Advise the customer to reset the device and check if the warning clears. If not, proceed with further steps.
- Log Analysis:
- Access UXCAM logs to identify any anomalies.
- Attach identified anomalies to the support ticket and notify the Tech team for review.
Further Escalation:
- If the issue persists after initial troubleshooting, escalate it to the Tech team.
- Provide the device's IMEI number, and username for detailed investigation and resolution.