---
title: “Too Cold” Warnings
description: "Problem Description: MIMOSA device is displaying a "Device is too cold to perform a capture" warning indicated by a blue LED at the bottom of the device. Symptoms: Basic Checks: Troubleshooting Questi"
---

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# “Too Cold” Warnings

**Problem Description:** MIMOSA device is displaying a "Device is too cold to perform a capture" warning indicated by a blue LED at the bottom of the device.

**Symptoms:**

- Blue LED indicates a "Too Cold" warning.
- Device becomes unusable until it warms up or returns to its normal temperature.

**Basic Checks:**

- Device IMEI
- Username

**Troubleshooting Questions:**

- Is this the first time you've received the "Too cold" warning?

If not, 

- how frequently does this warning occur?
- When does it typically happen (e.g., at startup)?

- Ask if the surrounding temperature was too cold which could have thrown this warning.

**LED Color Check:**

- Ask the user to check the LED color at the bottom of the device.
- Blue LED indicates the device is too cold.

**Resolution Steps:**

- **Immediate Action:**

- **Verify Image Capture:**

-  Another  possible resolution is to leave the device turned FULLY OFF and plugged into the charger overnight to let the battery fully recover

**Further Escalation:**

If "Too cold" warnings occur frequently without apparent cause. 

, escalate the issue to the Tech team for further investigation if the problem reoccurs.

**Note:** Sometimes, problems with the device's internal battery voltage can manifest as too-hot/too-cold errors. A possible resolution is to leave the device turned FULLY OFF and plugged into the charger overnight to let the battery fully recover. This should be fixed in hardware in the future.

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