Problem Description: The MIMOSA device is displaying a "Device is too hot to perform a capture" warning indicated by a red LED at the bottom of the device.
Symptoms:
- Red LED indicates a "Too Hot" warning.
- Device becomes unusable until cooled down or returns to its normal temperature.
Basic Checks:
- Device IMEI
- Username
Troubleshooting Questions:
- Is this the first time you've received the "Too Hot" warning?
- If not, how often does this warning occur?
- When does it typically happen (e.g., at the start of visits)?
Possible Causes: MIMOSA device does not typically overheat on its own. Contributing factors may include:
- Environmental Conditions: Exposure to direct sunlight for a long time or high ambient surrounding temperatures.
- Usage Patterns: Taking multiple images during visits and keeping the device powered on for a longer period before the next visit or traveling between locations can cause the device to overheat a bit.
Resolution Steps:
- Immediate Action:
- Advise the customer to set the device aside and allow it to cool down. Wait until the LED turns green before resuming operation.
- Preventive Measures:
- Recommend that users power off the device between visits or traveling between facilities. This will conserve battery life and allow the device to cool down a bit after capturing images.
- Recommend using the Nanuk/MIMOSA Kit for safe transportation.
- Frequent Warnings:
- If "Too Hot" warnings persist despite preventive measures, escalate the issue to the Tech team for further investigation.
Further Escalation: If warnings occur frequently without apparent cause, escalate the issue to the Tech team for further investigation and determining the cause.